PRIVACY POLICY
We are committed to protecting the privacy of your personal information. Our Privacy Policy governs how we collect, handle, use and disclose your personal information. It also deals with how you can access the personal information we hold about you, ask us to correct it, or make a privacy related complaint.
This policy explains how we respect your right to privacy in accordance with the Australian Privacy Principles contained in the Privacy Act (Cth).
About us
We are a record label providing management and distribution of music for our Artists.
Your personal information
When we refer to personal information, we mean information or an opinion from which your identity is apparent or can reasonably be ascertained.
What information do we collect?
Your personal information and its protection are of utmost importance to us. We will collect personal information when we do business with you. Personal information held by us may include your name, age or date of birth, current and previous addresses, telephone or mobile phone number, email address, bank details, professional job title or occupation, driver’s licence number and financial details. We may hold details of products and services you have acquired from us or have enquired about (including their status), together with any additional information necessary to deliver those products and services and to respond to your enquiries.
If you choose not to provide certain personal information, our ability to assist you may be limited.
(i) we may not be able to provide you with the services you require or the level of service on which we aim to offer; (ii) we may be unable to tailor our offering to your preferences; and/or (iii) your experience of our offering may not be as enjoyable or as useful.
You may need to provide personal information about other individuals to us (e.g. features artists or collaborative artists). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them that we can be contacted for further information.
How do we use your information?
We will use your personal information:
- to conduct our business
- to manage our business relationships with you and with others, including our Distributors and Marketers
- to complete a transaction on your behalf
- to provide you with information about our products and services.
From time to time, we will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
You can unsubscribe by notifying us or following the unsubscribe links in our electronic marketing and we will no longer send information to you.
How do we hold and protect your information?
We strive to maintain the relevance, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you on our secure database. In some cases, your file is archived and sent to an external data storage provider for a period of time. In some instances, we may use the offshore or overseas services to assist with our business, this includes but is not limited to data processing, document collection and management, data storage centres, administration and back office processing units. We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification or exposure. Access to your information is restricted to those employees whose job requires that information. Access to our premises and computer systems is restricted through locks, password protection, internet firewalls and routers.
We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions.
Will we disclose the information we collect to anyone?
We do not sell, trade or rent client lists or personal information to any third party. We will disclose personal information about you to our business partners and providers where it relates to our assistance to you.
In all cases we will only disclose that information that is strictly required and take all reasonable steps to ensure that your personal information is handled in accordance with the Australian Privacy Principles.
Otherwise, we will not disclose personal information unless you consent, we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
We may use external organisations for customer enquiries; mailing operations; billing and debt-recovery functions; information technology services; marketing and telemarketing; market research; and website usage analysis. This means we disclose your personal information (such as name and address) to them. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
In addition, we may disclose your personal information to:
Your authorised representatives or legal advisers (e.g. when requested by you to do so); our related companies; our professional advisers, including our accountants, auditors, and lawyers; organisations who manage our business, marketing and corporate strategies and/or sponsors or promoters of any competition that we conduct to promote our services; funders and agents (to assist us to provide services to you).
Transfer of information overseas
In order to supply you with an efficient service and pursuant to the Australian Privacy Principles, we may transfer personal information we have collected about you to someone in a foreign country only if permitted to do so under the Australian Privacy Principles. You should note that while they will often be subject to confidentiality or privacy obligations, they may not always follow the particular requirements of Australian privacy laws. Overseas organisations may be required to disclose information we share with them under a foreign law. In those instances, we will not be responsible for that disclosure.
We will not share any of your credit information with a credit reporting body, unless it has a business operation in Australia.
How can you access, update or correct the information we are holding?
If you believe that we are holding inaccurate, incomplete, irrelevant or out of date data about you, you may ask us to correct it. You can make a request for access to or correction of your personal information by contacting us anytime.
In some limited circumstances we may need to refuse access to your information or refuse a request for correction. If this is the case, we will advise you as soon as possible after your request and provide you with our reasons for the refusal.
What happens if you are not happy with how your information is handled?
If you have concerns about whether we have complied with the Privacy Act or this Privacy Policy and would like to make a complaint, please contact us. Your complaint will be considered through our internal complaints resolution process and we will try to respond with a decision as soon as possible.
Your consent
By asking us to assist you, you consent to the collection and use of the information you have provided to us for the purposes described above.
E-consent
By providing your email address or by clicking submit on any online enquiry form, you consent to receiving notices and other documents from us by email to the email address provided, and understand that if you provide this consent: we may no longer send you paper copies of notices and other documents; and you should regularly check your email address for documents. You also confirm that you have the facilities to print any notice or document that we send you by email, if desired.
Changes to our Privacy Policy
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations, technology, the law, and market place practices. As a consequence, we may change this Privacy Policy from time to time or as the need arises. All personal information held by us will be governed by the most recent policy, available on our website or by request.
For more information on your privacy rights please visit www.privacy.gov.au